Returns Policy
Refund policy
At Shuffle Shark, we strive to provide exceptional products and customer satisfaction. We understand that sometimes a return or exchange may be necessary, and we have established the following return policy to ensure a seamless experience for our valued customers.
Eligibility for Returns : Returns will be accepted within 30 days from the date of purchase. The item must be in its original condition, unopened, and unused. Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items : The following items are not eligible for return or exchange unless they arrived damaged or defective:
- Custom-made products
- Perishable items
- Opened software
Return Process : Prior to returning an item, please contact our customer support team at support@shuffleshark.com to initiate the return process and obtain a return authorization. When returning the item, carefully package it to ensure its safe transportation. We recommend using the original packaging if available. Include a copy of the original receipt or order confirmation inside the package.
Ship the return to the following address:
Shuffle Shark
29 West Grover St.
Flanders, NJ 07836
We strongly advise using a traceable shipping method and purchasing insurance for the package. Shuffle Shark is not responsible for items lost or damaged during transit. Once we receive and inspect the returned item, we will notify you regarding the status of your return.
Refunds and Exchanges : For eligible returns, we offer two options: a refund or an exchange. Refunds will be issued in the same form of payment used during the original purchase. Please note that original shipping charges are non-refundable unless the return is due to our error. If you choose an exchange, we will process it promptly, subject to product availability.
Restocking Fee : A 5% restocking fee will be deducted from the refund amount for items that are opened. If any parts of the purchase are missing we will deduct from the refund accordingly.
Damaged or Defective Items : In the case of an item arriving damaged or defective, please contact our customer support team within 14 days of receiving the package. We may request photos or additional information to assess the issue and expedite the resolution. Depending on the circumstances, we will offer a replacement, a refund, or a store credit.
Store Credit : In certain cases, we may provide a store credit instead of a refund or exchange. Store credits can be used for future purchases and are valid for 90 days from the date of issue.
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Shipping
Shipping Policy
Order Processing
All orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).
During periods of high order volume, product launches, restocks, or promotional events, processing times may take up to 7 Business days. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days (if available)
Please note that delivery estimates are provided by the carrier and are not guaranteed.
Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24-48 hours to update after the shipping label is created.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipping delays may occur. Orders returned due to an incorrect address may require additional shipping fees before they can be resent.
Lost, Stolen, or Delayed Packages
Once a package has been handed off to the shipping carrier, delivery is outside of our control.
We are not responsible for:
- Lost packages marked as delivered
- Stolen packages
- Carrier delays caused by weather, holidays, or other circumstances beyond our control
If you experience an issue with delivery, please contact the shipping carrier first. We will do our best to assist when possible.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery with photos of:
- The shipping package
- The damaged item(s)
- The shipping label
We will review the claim and work toward an appropriate resolution.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country’s customs authority.
Delivery times for international orders may vary depending on destination and customs processing.
Contact Us
If you have any questions regarding shipping, please contact us at:
support@shuffleshark.com
We’ll be happy to help.